Privacy Policy

Introduction

MASTER TEMP COMÉRCIO DE PRODUTOS ALIMENTÍCIOS LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you shop at our store.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As a retail food store, we may collect the following types of information:

• Customer Information: Name, address, phone number when provided for delivery or special orders.
• Identification: CPF for fiscal receipts (nota fiscal) when requested.
• Purchase Information: Products purchased and transaction history for loyal customers.
• Payment Information: Card payments processed through secure terminals.
• Contact Information: Phone or email for order notifications when applicable.

How We Use Your Information

We use the collected information for the following purposes:

• To process sales and issue receipts
• To fulfill special orders or deliveries
• To notify you when ordered products arrive
• To maintain purchase history for customer convenience
• To improve our product selection based on demand
• To comply with fiscal and tax regulations
• To provide customer service

Food Safety Information

As a food retailer, we maintain product traceability records as required by food safety regulations. This includes supplier information, lot numbers, and expiration dates. In the event of a product recall, we may use customer purchase records to notify affected customers if contact information is available.

Payment Processing

Card payments are processed through secure payment terminals that comply with payment card industry standards. We do not store complete credit card numbers. Payment processing is handled by authorized financial institutions. Cash transactions are recorded for fiscal purposes.

Fiscal Documentation

For fiscal receipts (nota fiscal) with CPF, we collect your identification as required by tax regulations. CPF information is transmitted to tax authorities as required by law. We retain fiscal records as required by Brazilian tax legislation.

Supplier Information

We maintain records of food product suppliers for quality assurance and traceability purposes. Supplier information is used to ensure product quality and to facilitate any necessary recalls or quality investigations.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Transaction records are stored securely. Access to customer information is limited to authorized store personnel.

Data Retention

Transaction records are retained for the periods required by Brazilian tax regulations. Customer purchase history may be retained for service purposes. Special order information is retained until order completion and as required for fiscal records.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With payment processors for transaction completion
• With tax authorities for fiscal compliance
• With health authorities in case of food safety issues
• When required by law or legal process

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal data held by us
• Request correction of inaccurate information
• Request deletion of data (subject to legal requirements)
• Opt out of marketing communications
• Request information about how your data is processed
• File a complaint with the National Data Protection Authority (ANPD)

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Significant changes will be posted in our store. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: